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If you want to check on your order status simply click here.At any time, you can upgrade your Diamond Nexus jewelry, as long as your trade-up exceeds the original purchase price by 50%.
Each subsequent exchange must be made within 14 days.If, after the second exchange, you decide not to keep the jewelry, you can simply return the item for a refund minus a restocking fee of 20% of the original purchase amount.All orders over $100 USD ship free 2nd day air and upgrading to overnight shipping is only $30!Lincoln Ave Lincolnwood, IL 60712tel 1.847.673.8050 TX, NM, AR, OK, KS, CO: Atelier5444 Westheimer STE 1550 Houston TX 77056tel 1.713.965.9209 CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE: Robert Guenther Service210 Post Street #802San Francisco, CA 94108tel 1.415.433.2874 A detailed repair request, your contact information, and original sales slip have to be included in the package.We recommend to package the item securely and ship it via insured mail. Detailed repair information and repair charge estimate will be sent to the client once the assessment has been completed.*For timepiece repairs, please also include your limited timepiece warranty card. All returns must be in new condition with all original packaging and documentation.
For returns with missing items, there will be a $25 charge.
If there's ever a problem with your stone, we'll fix it or replace it for free. Please note that if another jeweler works on your ring, or sets a stone, this warranty will be voided.
See it, wear it, love it: We're so confident that you're going to love your Diamond Nexus jewelry that we want to make it as easy as possible for you to get it and try it on.
Orders under $100 ship out for only $10 and you can upgrade to 2nd day for $20 or overnight for $30.
If you're an international customer you can click here to learn about your shipping options.
International orders, e Steals and select other items are not covered under our normal returns and guarantees policy.